FAQs and Policies


What are your hours of operation?

Our Sweet July Customer Support Team is available from 8a-6p Monday – Friday. Our flagship store in Oakland, Ca is open Thursday – Sunday from 9a-6p. Our stores and office will be closed on all major holidays. We strive to get back to you within 48 hours of you reaching out.

How do I find the status of my Sweet July Skin order?

Once your order is placed all information, including tracking can be found in your Sweet July Skin Account. Account > Orders > Select your desired order > View

My order/an item in my order is missing, What should I do?

Oh no! Please contact the Sweet July Customer Support Team at info@sweetjuly.com and they will quickly expedite a solution.

My order/an item in my order arrived damaged, What should I do?

At Sweet July Skin we are devoted to the quality of our product and we work with the team at our distribution center to ensure you are getting each item as intended, but we understand it doesn’t always go as planned. If you receive a damaged item, please contact our Sweet July Customer Support Team at info@sweetjuly.com and they will quickly expedite a solution.

Do I change the shipping address on my order?

As soon as you realize your address is incorrect, please email info@sweetjuly.com. If your order has not been processed, our Sweet July Customer Support Team will ensure they get your address changed prior to processing.

Where do you ship?

At Sweet July Skin, we currently ship to domestic US addresses including Alaska, Hawaii, and US Territories. We also ship to Canada.

What is your return policy?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. Returned items must be unused and in the original packaging. If you are in the Oakland area, returns may be made at our Sweet July flagship. Donations are non-refundable.

How do I start a return?

Using our Sweet July Returns Portal you will be able to enter your account number and zip code to initiate your return. Once your order is received at our distribution center, a refund in the form of payment will be issued.

Why should I sign up for a Sweet July Skin account?

By signing up for a Sweet July Skin account, you not only will be the first to hear about new product launches, and be up on the latest stories, but your Sweet July account is the easiest way for you to track previous purchases, subscriptions, and more.

How do I unsubscribe from your promotional emails/newsletter list?

We are sad to see you go. The easiest way to unsubscribe is by clicking the link at the bottom of the next Sweet July Skin Newsletter you receive that reads “unsubscribe”. We hope we see you again soon!

Are your products vegan?

Yes, all our products are vegan. We are in the middle of getting vegan.org certified.

Are your products cruelty-free?

Yes, all our products are cruelty-free.

Are your products gluten-free soy-free?

Yes, all our products are formulated without gluten or peanuts.

What is the expiry date of my products?

Our products have a shelf life of about 12 months after opening. We list a POA (period of opening) symbol at the back of every product vessel and the bottom of every product box. It looks like a little open jar with a number and letter M (months). This indicates how long each product is good for after opening.

Do you use any fragrance or perfumes in your products?

No, all our products are scented naturally through small percentages of essential oils. Our formulas are free from harsh chemicals, parabens or phthalates.

In what order should I use my Sweet July Skin products?

Start with our Pava Exfoliating Cleanser to remove impurities and makeup. Follow with our Pava Toner to gently exfoliate the skin and allow for a deeper penetration of serums and oils. Use our Power Oil last or combine with your favorite cream for longer hydration. Don’t forget to use SPF during the day.