FAQs and Policies
FREQUENTLY ASKED QUESTIONS
What are your hours of operation?
Our Sweet July Customer Support Team is available from 8a-6p PT Monday – Friday. Our office will be closed on all major holidays. We strive to get back to you within 48 hours of you reaching out.
Why can't I find Sweet July home products or recipes on the website anymore?
We’re entering a new chapter for Sweet July with the launch of our updated website. As we continue to grow, we’re putting more focus on Sweet July Skin and the experiences we’re building today. While our Home and recipe content are no longer featured here, they’ll always be part of our story—and of the community we’ve created together. We’re so grateful for everyone who has cooked, gathered, and celebrated with us over the years, and we can’t wait to keep inspiring you in new ways.
How do I find the status of my Sweet July Skin order?
Once your order is placed all information, including tracking can be found in your Sweet July Account. Account > Orders > Select your desired order > View
My order/an item in my order is missing, What should I do?
Oh no! Please contact the Sweet July Customer Support Team at info@sweetjuly.com and they will quickly expedite a solution.
My order/an item in my order arrived damaged, What should I do?
At Sweet July we are devoted to the quality of our product and we work with the team at our distribution center to ensure you are getting each item as intended, but we understand it doesn’t always go as planned. If you receive a damaged item, please contact our Sweet July Customer Support Team at info@sweetjuly.com and they will quickly expedite a solution.
Do I change the shipping address on my order?
As soon as you realize your address is incorrect, please email info@sweetjuly.com. If your order has not been processed, our Sweet July Customer Support Team will ensure they get your address changed prior to processing.
Where do you ship?
At Sweet July, we currently ship to domestic US addresses including Alaska, Hawaii, and US Territories. We also ship to Canada.
How do I get Free Shipping on my order?
We currently offer free shipping on eligible orders within the domestic US for all orders greater than $60.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. Returned items must be unused and in the original packaging.
How do I start a return?
To start a return email info@sweetjuly.com and a member of our customer experience team will be happy to initiate your return. Once your returned order is received at our distribution center your refund will be started. We ask that you allow 3-5 business days depending on financial institution for processing.
Enter FAQ answer
Why should I sign up for a Sweet July account?
By signing up for a Sweet July account, you not only will be the first to hear about new product launches, and be up on the latest stories, but your Sweet July account is the easiest way for you to track previous purchases, subscriptions, and more.
How do I unsubscribe from your promotional emails/newsletter list?
We are sad to see you go. The easiest way to unsubscribe is by clicking the link at the bottom of the next Sweet July Newsletter you receive that reads “unsubscribe”. We hope we see you again soon!
Are your products vegan?
Yes, all our products are vegan.
Are your products cruelty-free?
Yes, all our products are cruelty-free.
Are your products gluten-free soy-free?
Yes, all our products are formulated without gluten or peanuts.
What is the expiry date of my products?
Our products have a shelf life of about 12 months after opening. We list a POA (period of opening) symbol at the back of every product vessel and the bottom of every product box. It looks like a little open jar with a number and letter M (months). This indicates how long each product is good for after opening.
Do you use any fragrance or perfumes in your products?
No, all our products are scented naturally through small percentages of essential oils. Our formulas are free from harsh chemicals, parabens or phthalates.
In what order should I use my Sweet July Skin formulas?
Start your morning with the Pava Exfoliating Cleanser and follow with the Pava Toner to balance your skin. Next, apply 1–2 pumps of the Soursop Vitamin C Serum. For hydration, use either the Castaway Cream Daily Moisturizer or the Irie Power Face Oil—we recommend alternating between the two, or if layering, apply the oil about 30 minutes after the cream. Finish with a touch of Coffee Fix Peptide Eye Cream around the orbital bone for a bright, refreshed look. Don’t forget to layer your favorite SPF and your Peptide Lip Treatment during the day.
At night, remove makeup before cleansing again with the Pava Exfoliating Cleanser and balancing with the Pava Toner. Apply either the Good Youth Retinol Sleep Serum or the Irie Power Face Oil (skip Castaway Cream on oil nights). On retinol nights, follow with Castaway Cream for nourishment. Complete your routine with Coffee Fix Peptide Eye Cream and Lip Treatment.